RETURNS & EXCHANGES

Frequently asked questions about returns, refunds, and store credit for exchanges.

 

How do I return?

  • Visit our Returns Center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines or a return label (depending on selected return method)

What items are returnable? 

  • Items within 30 days from the date of purchase
  • Must be in unused and new condition - please see below "non-refundable" information for further details.
  • Return in the original packaging with all the tags and liners intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Worn items - Please try on your bikinis with undergarments! We cannot accept worn bikinis due to hygiene protocols, even if it's just a try on.
  • Customer damaged items including - deodorant marks, residue, fluids, oils, pilling, pulls/snags etc. Returns must be in the same condition you received them in.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 30 days of the delivered date and we will assist you. Please email info@slateswim.com

Can the items be exchanged?

We currently do not offer exchanges. However you can return your item for the store credit method and use this credit to place a new order for the desired item(s).  Store credit never expires!

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit

How do I ship back the items?

First, please submit your returns request through our Returns Center. Below are two options provided to ship back your return.

Ship with a returns label:

  • This method is currently only provided for U.S. customers. For this method, you will receive a prepaid shipping label via email once your return request is approved. A $10 fee (to cover label costs) will be deducted from your refund. Please refer to the automatic email you will receive for all shipping instructions for this method. Once the return is received and approved, you will receive a refund notification via email.

Ship with any courier of your choice:

  • This method is used for all International customers. U.S. customers can also choose this method if preferred. Please refer to the automatic email you will receive for all shipping instructions for this method. Once the return is received and approved, you will receive a refund notification via email.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed to your original form of payment within 5 - 7 working days after approval.

Additional Return Information:

If packages are lost in transit, we are not liable to refund. All original shipping and handling charges are non-refundable. Customers will be responsible for shipping and handling charges for all return shipping. Any items returned, not abiding by our terms will be refused and sent back to the customer.

My question is not addressed...

If you have any other questions regarding a return, exchange or refund, please reach out to us so we can best assist you! Email info@slateswim.com for further inquiries.