RETURN & EXCHANGE POLICY
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS, REFUNDS, AND STORE CREDIT FOR EXCHANGES
We accept returns for unworn items in new condition within 14 days after your order ships. Please see below for steps to return:
1. Visit our Returns Center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a confirmation email with shipping guidelines or a return label (depending on selected return method)
- Regular priced (non sale) items within 14 days from the date of order shipment
- Must be in unused and new condition. Please see below "non-refundable" information for further details
- Return in the original packaging with all the tags and liners intact
The following items cannot be returned:
- Gift cards
- Worn items. Please try on your bikinis with undergarments! We cannot accept worn bikinis due to hygiene protocols, even if it's just a try on
- Customer damaged items including: deodorant marks, residue, fluids, oils, pilling, pulls/snags etc
- All items marked as SALE or under the SALE shopping category
- Route Package Protection/other Route services. These are services ensuring your shipment arrives to you safely and is therefore non-refundable
- Returns must be in the same condition you received them in
If the purchased product is faulty, reach out to us within 7 days of your order delivery date and we will assist you. Please email firstname.lastname@example.org
We currently do not offer exchanges. However you can return your item for the store credit method and use this credit to place a new order for the desired item(s). Store credit never expires!
Store credit returns are FREE - prepaid return label fee of $10 will be waived for all US store credit returns.
The following refund options are supported:
- Refund to the original payment method used on your order
- Refund to store credit - FREE RETURN SHIPPING. Prepaid label fees of $10 will be waived for store credit returns
First, please submit your returns request through our Returns Center. You will enter your email address and Order Number received via email. Below are two options provided to ship back your return.
1. Ship with a returns label:
This method is currently only provided for U.S. customers. For this method, you will receive a prepaid shipping label via email once your return request is approved. A $10 fee (to cover label costs) will be deducted from your refund. For store credit returns, your $10 label fee will be waived. You will receive an email including all shipping instructions and a prepaid label for this method. Please allow for up to 14 business days for your return to be reviewed once arrived. Once the return is reviewed and approved, you will receive a refund notification via email. If we have any issues accepting your return, you will be contacted via email.
2. Ship with any courier of your choice:
This method is used for all International customers. U.S. customers can also choose this method if preferred. This option allows you to purchase any return shipping method of your choice. You will receive an email for all shipping instructions for this method. Please allow for up to 14 business days for your return to be reviewed once arrived. Once the return is reviewed and approved, you will receive a refund notification via email. If we have any issues accepting your return, you will be contacted via email.
Please allow for up to 14 business days after your package is marked as delivered to our facility for your return to be processed. Once your return is reviewed and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed to your choice of refund. For returns to original form of payment, your refund should show up in your account within 5-10 working days after approval, depending on your bank. If a store credit is selected, you will receive an e-gift card upon return approval.
If packages are lost in transit, we are not liable to refund. All original shipping and handling charges are non-refundable. Customers will be responsible for shipping and handling charges for all return shipping. Any items returned, not abiding by our terms will be refused and sent back to the customer. You will be contacted via email with next steps regarding rejected items.
If you have any other questions regarding a return, exchange or refund, please reach out to us so we can best assist you! Email email@example.com for further inquiries.