All orders are processed within 1-2 business days (M-F) and are then shipped. Processing time can take up to 3 days when we are experiencing a higher than normal sales volume. The shipping table below does not include processing time. Once your order has been processed, you will receive a shipping confirmation email.
Once orders have been processed, we cannot change your shipping method or address. Please be sure to enter in the correct information desired and let us know ASAP if you have made a mistake and we will do our best to accommodate.
We ship each business day Monday through Friday, excluding holidays. Orders placed after 1pm PST are processed the following business day. Shipping times are estimates provided by each mail carrier. These are not guarantees.
Once packages have been shipped and are with postal services, we are not liable for any delays in shipping. Please contact the mail carrier with your tracking number for any delay and delivery inquiries.
We are not liable for orders marked as delivered but not received, due to incorrect address, loss/theft, or failure to collect. For shipment protection, please apply Route Package Protection at checkout. If you experienced an issue with your order, please file a claim with Route’s team here. Click here for more information about Route and delivery issues.
We’ve partnered with Route — a package protection and tracking solution — to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
To receive shipment protection, please select Route Package Protection at checkout.
For orders placed without Route, Slate Swim is not liable for lost, damaged, or stolen packages during transit.
Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number and a direct link to your shipment tracking. If you have any trouble locating your shipping confirmation, please check your spam and promotions folder. Or log in to your account here.
Shipment tracking can be up to 24 hours delayed due to the postal tracking systems.
USPS First Class International Mail and Economy International shipments are not guaranteed full tracking - These services may only be tracked from time of ship date to when the parcel leaves the United States, depending on each country's mail carrier partner.
Once it has reached your country, we are not liable for tracking of delivery. Packages are delivered by your local postal system. If you experience delays, please contact your local postal service with your tracking number. Delays can often occur due to each country's customs process.
Customs fees do NOT apply with the following shipping options: Economy International & Expedited International
- Customs fees are already included in these shipping costs. Please select at checkout for waived customs fees.
CUSTOMS CLEARANCE FEES MAY APPLY with all other international orders. Unfortunately these fees are determined by each country's customs policies. We are not liable for these fees or any delay/holding of packages in customs.
Customs delays can occur - this is out of our control and up to each country's customs office to release the shipment. Please contact your local customs office for more details.
Shipping costs will be deducted from returns due to refusal at customs.
The shipping times below do not include order processing time. The shipping time frames at checkout are estimates by the carrier - they are not guarantees. Customs fees may be incurred for international shipments. Please see above for further information.
|Standard Shipping||3-8 business days||FREE|
|Express Shipping||2-3 business days||$10 flat rate|
|USPS Priority Mail||1-3 business days||Calculated at checkout|
|UPS Ground||1-5 business days||Calculated at checkout|
|UPS 3 Day Select||3 business days||Calculated at checkout|
|UPS 2nd Day Air||2 business days||Calculated at checkout|
|Economy International||6-18 business days||
Calculated at checkout
|Expedited International||5-12 business days||
Calculated at checkout
|USPS First Class International||7-21 business days||Calculated at checkout|
|UPS Standard||Estimated at checkout (if available)||Calculated at checkout|
|UPS Worldwide Expedited||2-5 business days||Calculated at checkout|
|UPS Worldwide Saver||1-3 business days||Calculated at checkout|