SHIPPING

All orders are processed within 1 business day (M-F) and are then shipped. Processing time can take up to 3 days when we are experiencing a higher than normal sales volume. The shipping table below does NOT include processing time. Once your order has been processed, you will receive a shipping confirmation email.

Once orders have been processed, we cannot change your shipping method or address. Please be sure to enter in the correct information desired and let us know ASAP if you have made a mistake and we will do our best to accommodate.

We ship each business day Monday through Friday, excluding holidays. Orders placed after 3pm CT are processed the following business day. Shipping times are estimates provided by each mail carrier. These are not guarantees.

Once packages have been shipped and are with postal services, we are not liable for any delays in shipping. Please contact the mail carrier with your tracking number for any delay and delivery inquiries.

We are not liable for orders marked as delivered but not received, due to incorrect address, loss/theft, or failure to collect. For shipment protection, please apply Route 1-Click Protect at checkout. If you experienced an issue with your order, please file a claim with Route’s team here. Click here for more information about Route and delivery issues.

We’ve partnered with Route — a package protection and tracking solution — to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

If you experienced an issue with your order, please file a claim with Route’s team here. Click here for more information about Route and delivery issues.

For orders placed without Route, Slate Swim is not liable for lost, damaged, or stolen packages during transit.

Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number and a direct link to your shipment tracking. If you have any trouble locating your shipping confirmation, please check your spam and promotions folder. Or log in to your account here.

Shipment tracking can be up to 24 hours delayed due to the postal tracking systems.

*INTERNATIONAL SHIPPING UPDATES (updated 5/31): We recommend using UPS to ship internationally to ensure packages arrive safely and on time. For shipments to China and Mexico, USPS is temporarily not being accepted due to delivery issues. USPS is currently not delivering to Australia - please select a UPS shipping method. Thank you!

USPS First Class International Mail shipments are NOT guaranteed full tracking - they are only tracked from time of ship date to when the parcel leaves the United States.

Once it has reached your country, we are not liable for tracking of delivery. Packages are delivered by your local postal system. If you experience delays, please contact your local postal service with your "customs" (tracking) number. Delays can often occur due to each country's customs process.

CUSTOMS CLEARANCE FEES MAY APPLY with international orders. Unfortunately these fees are determined by each country's customs policies. We are not liable for these fees or any delay/holding of packages in customs.

Customs delays can occur - this is out of our control and up to each country's customs office to release the shipment. Please contact your local customs office for more details.

Shipping costs will be deducted from returns due to refusal at customs.

SHIPPING CHART

The shipping times below do NOT include order processing time. The shipping time frames at checkout are estimates by the carrier - they are not guarantees. Please see above for further information. 

 

UNITED STATES

 

TYPE SHIPPING TIME COST TRACKING
USPS First Class Mail 5-7 business days FREE FULL
USPS Priority Mail 2-3 business days Calculated at checkout FULL
UPS Ground 1-5 business days Calculated at checkout FULL
UPS 3 Day Select 3 business days Calculated at checkout FULL
UPS 2nd Day Air 2 business days Calculated at checkout FULL

 

 

INTERNATIONAL

 

TYPE SHIPPING TIME COST TRACKING
USPS First Class International 7-21 business days Calculated at checkout PARTIAL TRACKING ONLY
UPS Standard Estimated at checkout (if available) Calculated at checkout FULL
UPS Worldwide Expedited 2-5 business days Calculated at checkout FULL
UPS Worldwide Saver 1-3 business days Calculated at checkout FULL 

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